Sun Covers Canada is committed to providing unparalleled customer service, to ensure fast, knowledgeable service for every purchase.
Sun Covers Canada will call to confirm a purchase, and follow up after the shipment is received to ensure that our products meet your standards. With online product tracking, each Sun Covers customer will be fully informed of the purchase details, and are encouraged to call us at any time, should any questions or concerns arise at our toll-free number: 1-877-544-COVER or 1-877-544-2683
- Shipping & Delivery
- Returns & Replacements
- Privacy & Security
Shipping & Delivery
Your new, top quality Solar Cover for your in-ground or above-ground pool is manufactured in Canada, and shipped directly to your door from the factory. Your order will arrive in 10 business days, depending on the seasonal demand. You can track your order through the Sun Covers Canada website. Upon your purchase, a tracking number will be sent directly to the e-mail address you provide with your order. Your pool cover, or pool accessory, will be delivered by UPS or Sameday Courier. Once your order has been shipped, any questions or concerns about delivery arrangements should be forwarded to the carrier provider.
Returns & Replacements
All sales are final. We do not accept returns. However, if the product you have ordered is damaged or in some way defective, please contact us within five days of receipt to request an exchange authorization number. Sun Covers Canada takes pride in providing you with top quality products, and is willing to help with any questions or concerns with your product.
Privacy & Security
We respect your privacy. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
Sun Covers Canada collects certain information from you when you place an order. When ordering from our site, you may be asked to provide your name, phone number, e-mail address, or credit card information.
The information we ask for is used in the following ways:
To personalize your experience. Your information helps us respond to your individual needs.
To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To effectively process an order.
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. You may opt out of receiving future mailings and updates.
How do we protect information?
Sun Covers Canada takes various steps to protect your information. We respect your personal information, and take different measures to maintain its safety. We offer the use of a secure server. All supplied information is transmitted through Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
This policy was last modified on June 15, 2012